Refund & Cancellation Policy
Clear and transparent policy for our digital products
Last updated: January 2026
Important: Digital Product Policy
Wedding Biodata provides instant digital products that are automatically generated and delivered immediately upon payment. Due to the nature of digital goods, all sales are final once the biodata is generated or accessed.
Refunds are available only in very limited cases involving verified technical failures on our end or duplicate payments. Please read this policy carefully before making a purchase.
Nature of Digital Products
All purchases on Wedding Biodata are for digital goods that are:
- •Instantly generated upon form submission
- •Immediately downloadable after payment
- •Automatically delivered without manual intervention
- •Non-returnable once accessed or delivered
Digital products cannot be "returned" in the traditional sense. Once generated and delivered, the transaction is complete and refunds are strictly limited to the cases outlined below.
Understanding Our Services
Free Download
- •Basic biodata with watermark
- •Standard PDF download
- •Up to 10 visible fields
- •Basic template designs
Refund: Not applicable (free service)
HD Download (₹25)
- ✓Full HD quality PDF
- ✓No watermark
- ✓All fields visible
- ✓Print-ready resolution
Refund: Limited to specific cases only
Premium Package (₹30)
- ✓Full HD quality PDF
- ✓No watermark or branding
- ✓All fields visible
- ✓Perfect for sharing
Refund: Limited to specific cases only
Refund Eligibility
Understand when refunds apply to your purchase
Eligible for Refund
Cases where we can help
- Verified technical failure preventing file generation
- Duplicate payment for the same order
- System unable to deliver file after multiple attempts
- Wrong product delivered due to system error (within 24 hours)
Not Eligible for Refund
Please review before purchase
- Biodata already generated or downloaded
- Low quality/blurry photo uploaded by user
- Incorrect information entered by user
- Change of mind after purchase
- Device/browser issues on user side
- Template selection error by user
- Request made after 24 hours without technical proof
💡 Tip: Preview your biodata carefully before making a purchase. This helps avoid any issues!
Non-Refundable Situations
Refunds will NOT be provided in the following circumstances:
1. Low-Quality or Blurry Photo Upload
If your uploaded image is too small, blurry, pixelated, under 300KB, or heavily compressed, this directly affects output quality. We do not provide free edits or regeneration for user-uploaded content issues. Please preview carefully before downloading.
2. Product Already Generated or Downloaded
Once the biodata is generated or emailed to you, the order is complete and final. Digital products cannot be returned.
3. User Entered Incorrect Information
Errors in names, addresses, spelling, dates, or contact details entered by you do not qualify for refunds. Please review your information carefully before downloading.
4. Change of Mind / Mistaken Purchase
Refunds are not given if you no longer need the biodata, selected the wrong template, or decided not to proceed after ordering.
5. Device or Browser Issues
Technical issues like poor device performance, PDF viewer problems, low RAM/storage, browser rendering issues, or slow internet are not grounds for refund. We provide technical support to help resolve such issues.
6. Design Change Requests After Delivery
We do not offer free design edits after delivery. Any design or content changes require a new purchase.
How to Request a Refund
Refund requests are only considered for duplicate payments or verified technical failures. Requests must be made within 24 hours of purchase with supporting evidence.
Contact Our Support Team
Email: admin@weddingbiodata.in Subject line: "Refund Request - [Order ID]"
Provide Required Information
- •Order ID / Transaction ID
- •Date and amount of purchase
- •Email address used for purchase
- •Screenshot of error (for technical issues)
- •Proof of duplicate payment (if applicable)
- •Detailed description of the issue
Review and Processing
Our team will investigate your claim within 3-5 business days. We may request additional information to verify the technical failure. Before approving a refund, we will attempt to resolve the issue through technical support or alternative solutions.
Refund Processing Timeline
Refunds are processed to the original payment method only. Total processing time may be 5-10 business days depending on your bank.
Our Quality Commitment
We are committed to delivering high-quality biodatas. If you face any issues, we offer:
Download Assistance
Full support if you are unable to download the PDF after payment
Technical Support
Help with downloading, opening PDFs, or troubleshooting viewing issues
Alternative Solutions
Re-sending download links or providing email delivery options
Preview Before Download
Full preview available so you can verify before purchasing
These support options ensure a great experience without needing refunds in most cases.
Frequently Asked Questions
Why is my PDF blurry or pixelated?▼
I entered wrong information. Can I get a refund?▼
I selected the wrong template. Can I get a refund?▼
I paid twice by mistake. Will I get a refund?▼
The file did not generate. What should I do?▼
I cannot open the PDF on my phone. Can I get a refund?▼
Dispute Resolution
We're committed to resolving any concerns you may have. If you're not satisfied with our initial response, you can:
- •Request a review by our senior customer service team
- •Provide additional documentation or evidence to support your case
- •Escalate the matter through our formal complaint process
We aim to resolve all disputes fairly and in accordance with applicable consumer protection laws.
Need Help or Support?
Our customer support team is here to help you with technical issues or any concerns.
📧 admin@weddingbiodata.in
Response Time: Within 24-48 hours
Before You Contact Us
- •Check your email (including spam) for download links
- •Try a different browser or device
- •Review the FAQ section above
- •Gather your order ID and transaction details
Digital Product Disclaimer: Due to the instant digital nature of our products, all sales are final once the biodata is generated. Refunds are only available for duplicate payments or verified technical failures on our end.
This policy complies with applicable consumer protection laws for digital products and instant delivery services. We process all requests fairly and transparently.